Frequently Asked Questions

Everything you need to know about your Peter Jackson shopping experience.

What is the standard shipping timeframe?

We offer standard shipping across Australia which typically takes 3-5 business days. Express shipping options are available at checkout for faster delivery within 1-2 business days.

How do I return a product for a refund or exchange?

Items can be returned within 30 days of purchase, provided they are in original condition with tags attached. You can return items via our online portal or at any Peter Jackson retail location.

Do you offer professional suit alterations?

Yes, we provide professional in-store tailoring services to ensure your suit fits perfectly. Please visit your nearest boutique to consult with our expert tailors.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express. We also offer flexible payment options such as Afterpay and Zip Pay.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress.

Are your fabrics ethically sourced?

Peter Jackson is committed to quality and integrity; we source our premium wool and textiles from reputable mills that adhere to high standards of ethical production and sustainability.